Terms of service

Terms of Service

Last updated: September 2026

Welcome to Apna Passand. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Apna Passand

Apna Passand is an online store operated by:

Owner: Raza Muhammad
Business Address: Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan
Email: rmrabbani4753@gmail.com
Phone/WhatsApp: 03276089295

We offer products in categories including:

  • Home needs

  • Personal care

  • Cosmetics

  • Fashion products

2. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement under applicable law.

3. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, prices, sizes, colors, specifications, and other information accurately.

However, product colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

4. Prices

Product prices are displayed on our website in the applicable currency.

Prices, promotions, discounts, and product availability may change without prior notice.

Any applicable delivery charges or other charges will be communicated during the ordering process where applicable.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, including situations involving:

  • Incorrect product or pricing information.

  • Product unavailability.

  • Suspected fraudulent activity.

  • Incorrect or incomplete customer information.

  • Delivery limitations.

  • Other legitimate operational reasons.

If we cancel a prepaid order, any eligible amount paid by you will be handled according to our Refund Policy.

6. Payment Methods

Apna Passand may accept:

  • Cash on Delivery (COD)

  • Easypaisa

  • JazzCash

  • Other online payment methods that may be made available on the website.

For Cash on Delivery orders, payment is generally collected upon delivery.

7. Shipping and Delivery

We currently offer delivery throughout Pakistan.

Our standard estimated delivery time is 2–3 working days, although actual delivery times may vary because of courier delays, weather, public holidays, remote locations, unforeseen circumstances, or other factors outside our reasonable control.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

9. Prohibited Use

You agree not to use our website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the website or its operation.

You must not attempt to gain unauthorized access to our website, systems, accounts, or data.

10. Intellectual Property

Unless otherwise stated, content appearing on the Apna Passand website, including text, graphics, logos, images, product descriptions, and other materials, belongs to or is used by Apna Passand with appropriate authorization.

You may not reproduce, copy, distribute, modify, or commercially exploit our content without appropriate permission.

11. Third-Party Services

Our store may use third-party services, including payment providers, courier companies, technology providers, advertising platforms, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

12. Limitation of Liability

To the extent permitted by applicable law, Apna Passand will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude any legal rights or protections that cannot lawfully be excluded.

13. Changes to These Terms

Apna Passand may update these Terms of Service from time to time.

Any updated version will be posted on our website with a revised "Last updated" date.

14. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory legal rights available to consumers.

15. Contact

For questions regarding these Terms of Service, contact:

Apna Passand
Owner: Raza Muhammad
Email: rmrabbani4753@gmail.com
Phone/WhatsApp: 03276089295
Address: Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan