Refund policy

Return & Refund Policy

Last updated: September 2026

Thank you for shopping with Apna Passand. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must meet the conditions described below.

2. Return Conditions

Products must be:

  • Unused and in their original condition.

  • Returned with the original packaging, tags, accessories, and other items supplied with the product, where applicable.

  • Free from damage caused by misuse, improper handling, or unauthorized modification.

  • Accompanied by reasonable proof of purchase or order information.

For hygiene and safety reasons, certain personal care and cosmetic products may not be eligible for return once they have been opened, used, or unsealed, unless the product was defective, damaged, or incorrect when received.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging, where appropriate.

After reviewing your request, we will inform you whether the product qualifies for a refund or another appropriate resolution.

4. Non-Returnable Products

The following may not be eligible for return:

  • Products that have been used, opened, or altered, where hygiene or product-safety considerations apply.

  • Products damaged through misuse or negligence.

  • Products returned after the 7-day return period.

  • Products missing their original packaging or accessories, where these are required for the return.

  • Products specifically identified on the product page as non-returnable.

5. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through an available payment method agreed upon with the customer, including Easypaisa or JazzCash, where applicable.

For Cash on Delivery orders, the customer may be asked to provide the necessary Easypaisa or JazzCash details for processing an approved refund.

The time required for the refund to reach you may depend on the payment service provider.

6. Return Shipping Costs

Return shipping responsibility: ________

If the return is because we sent the wrong product or the product arrived damaged or defective, Apna Passand will determine the appropriate return-shipping arrangement after reviewing the case.

For returns due to a change of mind or another customer-related reason, return shipping may be the customer's responsibility.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

Email: rmrabbani4753@gmail.com
WhatsApp/Phone: 03276089295

Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

8. How to Request a Return

To request a return, contact us using the details below:

Apna Passand
Owner: Raza Muhammad
Email: rmrabbani4753@gmail.com
WhatsApp/Phone: 03276089295
Business Address: Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan

Please include your order number and explain the reason for your return.

9. Changes to This Policy

Apna Passand reserves the right to update or change this Return & Refund Policy when necessary. The updated version will be posted on our website with the revised date.

10. Contact Us

If you have questions regarding returns or refunds, please contact us:

Apna Passand
Email: rmrabbani4753@gmail.com
WhatsApp/Phone: 03276089295